They absolutely do - when it’s quick, easy, anonymous, and ideally, incentivised. Guests love sharing opinions, especially when they know someone’s listening. We have venues collecting thousands of responses a day. All it takes is 20-seconds.
Won’t QR codes ruin how things look?
Not at all. We’ve worked with everything from 70,000 seater stadiums to high-volume University Canteens to Music Festivals. Foodback can be implemented with posters, digital screens, table cards, or discreet signage that blends right in. Whatever suits you best. No ugly stickers unless you want them.
Is this just another survey people ignore?
Nope. Traditional surveys happen days later, and by then, people have forgotten how the food tasted. Feedback is best served fresh, so you get real, honest answers. Don’t think of it as a survey, but a live conversation while the experience is still real.
For Canteens - What about all-in-one systems like Kanpla - couldn’t they do this?
They could. But all-in-one systems try to cover everything - menus, ordering, payments. Canteens by Foodback is built for this and this alone. It does one thing and does it better than anyone else: real-time, actionable feedback, at scale. Our insights go deeper than generic survey tools, helping you spot trends and fix issues before they cost you guests or contracts.
Is this going to be a huge workload for my team?
Not at all. Foodback is designed to fit into busy operations. Guests handle the feedback. Your team simply logs in to a dashboard that highlights what matters - with no extra paperwork or complex training. We also help you onboard your team so it sticks.
How fast can we see results?
Often the same day. Many clients discover insights in a week that would normally take a full research project. Foodback is about agility - so you can fix issues whilst the experience is still happening.
